Verifying Your cbajee Account
Verification is how we make sure your balance belongs to you and only you. It takes a few minutes and you only do it once. We ask for a photo of a valid national ID — your NID card is the most straightforward option — and a quick check that the mobile number on your cbajee account matches your registered wallet. This
protects your account from unauthorised withdrawal requests and keeps the payment rails between cbajee and local wallets working correctly. Once verified, deposits and withdrawal requests go through without extra interruptions. If anything looks unclear during review, our support team will reach out through your registered contact.
- Prepare your NID — Have your national ID card ready. A clear photo of the front — readable name, number and photo — is what the verification screen asks for.
- Upload your document — Inside account settings, open the verification section and upload the NID photo. The page confirms receipt immediately.
- Match your wallet number — Confirm that the mobile number on your cbajee account matches the number registered to your bKash, Nagad or Rocket wallet.
- Verification complete — Once the review passes, your account status updates and withdrawal requests process without the identity check step repeating.